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FAQs
Do I need to make an Eneba account to make a purchase?
No, you don’t need to make an Eneba account to buy stuff, you just need to provide your email address. However, it is recommended that you make an account so that you can keep track of your purchase library.
How do I redeem my Eneba gift?
If someone has sent you a gift from Eneba you’ll be happy to hear that it’s really easy to claim it. First, you need to make an Eneba account, once you’ve made one, you’ll receive an email asking you to confirm that you’ve made the account. Once all that is done, log into your account, head to your ‘My Profile’ page, and click ‘Claim Your Gift’, which you’ll find on the left-hand side of the page.
What is Eneba's refund policy?
Eneba does offer refunds on purchases as long as you haven’t displayed the key. If you have, you no longer qualify for a refund as Eneba only offers refunds up until the point you display your key. If you qualify for a refund, it’s really easy to request one. Just go to the ‘My Library’ section of your account, then click ‘Request a refund’ (make sure you don’t display the key at any point) and then fill out the refund request form. Once you've filled out the refund request, your refund should be issued nearly instantly.
How do I contact Eneba customer service?
If you need to contact the customer care team, head to the Eneba support page, choose the type of issue you're having from the selected options (product activation, payment, product delivery, and other issues), and then fill in the contact form with as many details as possible.
Hints and Tips
Shop seasonal sales: Eneba regularly runs seasonal sales, with discounts available on a range of games, add-ons and credit packs around key events. We've previously seen promotions running around Black Friday, Cyber Monday, summer, Memorial Day and more. Keep your eyes peeled for significant price drops on hotly-anticipated titles.
Get a student discount: If you're studying, you can get a 10% discount on your Eneba orders by verifying with a valid StudentBeans account. Once you have verified, you'll be provided with a valid code to enter at the checkout. Apply this to redeem your saving.
Join Enebium Club: Enebium Club is Eneba's loyalty scheme which is free to join and allows customers to earn rewards on their purchases. Every order will net you Enebium, which are essentially reward points, which can be redeemed against future orders. You'll receive 10 Enebium for every $1 spent, with the chances to earn up to 100 additional Enebium for completing specific achievements. Members can also enter daily raffles for a chance to win additional rewards, and will also be eligible for the occasional exclusive discount you won't find anywhere else.
Pre-order Games: Depending on the game, pre-ordering can be a path to better prices. Sometimes, once a game is released, the price may go up if the game proves popular. Keep an eye out for releases from indie developer and get in on first release for the best chance to save this way.
Sign up for the Eneba newsletter: By signing up for the Eneba newsletter you'll get all of the latest news on deals and games sent straight to your inbox. You'll also receive personalized game deals delivered to you too so you can save on what you're really interested in.
How to use Eneba promo codes
1) Take a look at our Eneba coupon codes - we keep this page up to date with the best current offers.
2) Once you’ve found the promo code you want to use, click on the ‘Get Code’ button, this will make a pop-up box appear, showing the code that you can copy by clicking on the ‘Copy’ button.
3) A tab on the Eneba website will also open for your convenience. Now it’s time to get shopping, once you’ve got everything, head to the shopping cart.
4) Under the order summary, click the ‘Got a discount code?’ button, this will open up a box where you can paste the code.
How we source coupon codes
All the codes you see on PC Gamer have been sourced by our dedicated coupons team. Using our affiliate networks, partnerships with brands, and the world wide web, we track down the latest and best coupon codes and ways to save on your online orders. Our pages are updated multiple times a week, and our commercial team also uses their connections to negotiate exclusive codes with big name brands, so you can find all the best available codes and promotions listed in one place.
How we test coupon codes
To ensure that every code you see is ready to use, our team tests each one before uploading it to a page. Whether it's for free shipping, a multibuy offer, a student discount, or savings in the sales, we check that the code can be applied at the checkout and works as described. We don’t include any one-time or user-specific codes, so you haven’t got to worry about anyone else beating you to the punch, and you’ll find codes for products across all kinds of categories.
We also include all the information about a coupon, such as terms and conditions and the expiry date, on the page below the offer description. Simply click ‘Terms & Conditions’ and you’ll expand the code box, where you’ll be able to read any specific instructions or requirements associated with your chosen coupon. We do our best to update this information whenever any changes are made, with each page checked at least twice a week.
What to do if a coupon code doesn’t work
Despite our best efforts, sometimes coupons won’t work as expected. Expiry dates and terms and conditions can be changed by the retailer, or the code may simply no longer be accepted. Should you run into any issues, don’t worry - our customer service team is available to offer support.
The first port of call should always be to check the coupon’s terms and conditions to make sure you meet all requirements. Codes may be product-specific (i.e. 5% off gaming laptops), require a minimum order value (i.e. when you spend $50 or more), or need you to verify your status (i.e. verify with a valid military email address). Click the ‘terms & conditions’ text below the ‘Get Code’ button to view all available information.
If you’re still having issues once you’ve confirmed that you meet the necessary requirements, you can get in touch with our team by sending an email to coupons.pcgamer@futurenet.com. Include a summary of which code you tried to use, where you found it, and what went wrong, and we’ll reply as soon as we can to help out.
How we make money
PC Gamer earns money from its coupon pages through a commission model. We have deals in place with every retailer that has a corresponding coupon page on our site. When you shop with one of these retailers and use one of our codes to get a discount, the brand will pay us a percentage of the final order total in commission.
Using this model means that redeeming a discount through PC Gamer never costs you a thing. We don’t charge any fees to apply a code, and all our money is made directly from retailers, not our audience. You’ll only ever pay for the products or services you buy, with lower prices just as they’re described on the page.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
